How do I join?
Am I eligible to join?
Why do I need to purchase shares?
Can I purchase more shares?
I’m thinking about a career with The Credit Union
I lost my C.U. debit card. How do I get a new one?
I forgot my PIN number, how do I get another one?
Where is the nearest C.U. ATM?
Where is the nearest EXCHANGE® ATM?
I forgot my C.U. Online password. How do I get a new
one?
C.U. Bill Payment – How do I make a bill payment?
Can I order cheques online?
Why should I join The Credit Union?
What are the differences between a bank and a credit
union?
How are loan rates determined?
Can I transfer money from my C.U. account to another
C.U. account?
Can I transfer money from my C.U. account to another
financial institution?
Is The Credit Union part of the government?
Do you make loan provisions during a strike?
Q. How do I join?
It’s easy. Just contact C.U. Member
Assistance and make an appointment with a representative. Call 416-314-6772
or 1-888-516-6664 or email memberassistance@mycreditunion.ca.
You can also visit any one of our branches
and make an appointment. Click
here for branch hours and locations.
You can also complete our online application.
A C.U. Member Assistance representative will contact you to follow
up.
Click here
for our member application form.
Please note we require two pieces of
identification to open a membership account. Any of the following
will do:
- A Driver’s License
- Government Employee Identification
Card
- Credit Cards
- Birth Certificate
- Passport
- Permanent Resident Card
Q. Am I eligible to join?
All employees of the Government of Ontario,
the Government of Canada and of any Municipal Government in the Province
of Ontario, current and retired and their families are eligible.
Employees of corporations owned or controlled by the Government of
Ontario, the Government of Canada or by any Municipal Government in
the Province of Ontario, current and retired and their families are
also eligible.
Plus, employees of any agency, board or commission established by
the Government of Ontario, the Government of Canada or by any Municipal
Government in the Province of Ontario, current and retired and their
families.
(Required Share Purchase - Ten $10.00 Shares)
Q. Why do I need to purchase shares?
Each applicant for membership must subscribe
for ten shares costing $10.00 each. It is a condition of membership
that the ten $10.00 shares be maintained at all times. Each member
shares in the ownership of The Credit Union, and at the Annual or
any Special Meeting and subject to by-laws, has one vote on any question
requiring a vote. Under the concept "one person - one vote"
a member may not maintain accounts in different locations and should
operate under one account number.
A dividend may be paid on this deposit.
The $100.00 share account is kept separate from other money on deposit.
It is refunded when the account is closed
Q. Can I purchase more shares?
Additional shares can not be purchased. Each
member participates equally in the ownership of Ontario Civil Service
Credit Union Ltd., at the Annual General Meeting and at any special
meeting. As a member, you are subject to the by-laws of The Credit
Union and have one vote on any question requiring a vote.
"One person - one vote".
Q. I’m thinking about a career with The Credit
Union:
a. Where do I apply for a job?
Email your resume to hr@ocscu.com
b. Do you have any positions available?
For current jobs click
here
Q. I lost my C.U. debit card. How do I get a new
one?
Contact The Credit Union immediately.
Call C.U. Member Assistance:
Monday to Friday - 8:00 am to 4:30 pm
In the GTA: (416) 314-6772
Canada and Continental US Toll Free: 1-888-516-6664
After business hours, call the Hotline at (416) 295-9833 or Canada
and Continental US toll free 1-888-738-8812.
Q. I forgot my PIN number, how do I get another
one?
Go to any branch and get a new PIN assigned
to your C.U. debit card or call C.U. Member Assistance
to have a new card issued along with a new PIN.
Branch hours are:
Monday to Friday - 8:00 am to 4:30 pm
In the GTA: (416) 314-6772
Canada and Continental US Toll Free: 1-888-516-6664
Q. Where is the nearest C.U. ATM?
Click
here for the C.U. ATM locator.
Q. Where is the nearest EXCHANGE® ATM?
Click
here for THE EXCHANGE® ATM locator
Q. I forgot my C.U. Online password. How do I get
a new one?
Simply contact C.U. Member Assistance:
Monday to Friday - 8:00 am to 4:30 pm
In the GTA: (416) 314-6772
Canada and Continental US Toll Free: 1-888-516-6664
Q. C.U. Bill Payment – How do I make a bill
payment?
C.U. Online
Log into C.U. Online with your C.U. Online
password and membership account number.
Select “Pay Bills”.
Click
here to log into C.U. Online.
Not set up on C.U. Online? Contact C.U.
Member Assistance:
Monday to Friday - 8:00 am to 4:30 pm
In the GTA: (416) 314-6772
Canada and Continental US Toll Free: 1-888-516-6664
Or simply email memberassistance@mycreditunion.ca.
For first time users to the service a TelPay
e-Payment Services Agreement will be accessed.
This agreement authorizes The Credit
Union to process member transactions.
Bill Payment by Phone
- A TelPay application form must be completed
and mailed or faxed to TelPay with a voided cheque.
Click here to apply or contact C.U. Member Assistance and ask
that a form to be mailed to you.
- TelPay will send you an access number
(your member account number) and a temporary Personal Identification
number
- There is a one-time setup fee for the
telephone bill payment service.
Q. Can I order cheques online?
No. To order cheques, you can contact C.U.
Member Assistance in Toronto at 416.314.6772 or from anywhere in Canada
and Continental US toll-free at 1.888.516.6664. Or simply email memberassistance@mycreditunion.ca.
Feel free to re-order your very own customized
C.U. cheques directly from our supplier, Davis and Henderson by calling
toll-free: 1-877-448-1294, provided you have not changed your address
since your last order and your last order was less than 3 years ago.
Q. Why should I join The Credit Union?
Click
here for C.U. membership benefits.
Q. What are the differences between a bank and
a credit union?
- Credit unions are financial co-operatives
that are owned, operated and directed by the members they serve
- As a member you are not just another customer
or a number on an account. You share in the ownership of The Credit
Union through the purchase of a prescribed number of shares
- You are in control. You have a say in the
running of The Credit Union because membership entitles you to one
vote and an opportunity to seek election to the Board of Directors
Q. How are loan rates determined?
The Credit Union has several types of loans
available, depending on the purpose and/or security offered. Interest
rates vary according to the type of loan and the risk factor involved.
Q. Can I transfer money from my C.U. account to
another C.U. account?
Yes. You can transfer funds in person at
one of our branches or through C.U. Online, C.U. by Phone or Contact
C.U. Member Assistance:
Monday to Friday - 8:00 am to 4:30 pm
In the GTA: (416) 314-6772
Canada and Continental US Toll Free: 1-888-516-6664
Q. Can I transfer money from my C.U. account to
another financial institution?
Yes, with the C.U. Online Bill payment
service, or through C.U. Bill Payment By Phone. Click
here for more information.
Q. Is The Credit Union part of the government?
No. The Credit Union is a service for government
employees, but we are not part of the government.
Q. Do you make loan provisions during a strike?
Yes. Personal loan payments can be deferred
during a strike if the member contacts The Credit Union directly.
Mortgage payments are not eligible for deferment. Instead, members
are advised to contact The Credit Union for a Line of Credit.
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